Shipping & Returns
SHIPPING FEES
Australian online orders: We have a shipping flat rate of $14.95 AUD).
At this time we do not accept international orders.
DELIVERY TIMES
UPDATE: Australia Post are experiencing some delays due to increased volume and workplace restrictions. Please see Australia Post website for further information.
All Australian online orders via standard shipping are anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS and are shipped via Australia Post.
Australian EXPRESS Shipping online orders must be placed before 11am for same day dispatch. Express orders placed after 11am will dispatch next business day. Express orders are anticipated to be delivered within 2-3 business days to most metropolitan areas (express shipping may take up to 5-7 business days to remote Australian locations).
Please note: We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email.
DELIVERY
All parcels sent must be signed for. Delivery instructions can be provided when placing an order. Daay & Co accept no responsibility for lost or missing orders if you have given permission for the parcel to be left unattended without being signed for. Please ensure to collect your order from the designated Post Office or Parcel Locker within the provided timeframe to avoid parcels being returned to us as additional shipping costs may occur.
Please note: We send to residential and business addresses both in Australia and Internationally. We can only send to PO Boxes and Parcel Lockers in Australia.
LIMITS
Please note we have a maximum limit of 10 of the same products allowed in any one transaction online. Any more than this will be flagged with our online team. Should you require more than this quantity please contact our Customer Service team on info@daay.com.au.
REFUND POLICY
Within the ACCC Consumer guarantee guidelines, we are happy to offer a store credit on items that are returned to us unopened and unused, provided we are notified within 21 days of receipt and the item is returned within 7 days of contacting us.
Please note that Daay & Co are not responsible for any return shipping costs.
If you have opened your products and have another concern, please complete the Returns Form below.
We do not accept returns on our Professional Solutions unless they fall within the ACCC Consumer guarantee.
We do not offer any returns on free products.
Products must be purchased using one of the payment options available on our website to be eligible for a return or store credit.
HOW IT WORKS
Get in touch: To request a return, please fill out the returns form below. Please ensure this form is submitted before sending your item back to us – it makes the process a lot easier.
We’ll get back to you: One of our Customer Service team members will contact you via email with instructions on how to get your item back to us
Pack & Send: Pack up your item carefully and send it to us. Make sure you include the email from our Customer Service team member with approval for the return.
Then what happens? Allow up to 14 days for processing the store credit or exchange.
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