My item arrived broken or faulty.

• For items that arrive broken or damaged, take an immediate photograph of how they arrived and email info@daay.com.au and we will guide you through the returns process. For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 21 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

 

What happens if I am unhappy with the product I purchase or I changed my mind? 

• We want you to be completely happy with your purchase so, should you wish to return an item that you’ve purchased, please complete the Returns Form or contact us within 21 days of receiving your product. You will need to ship us back the item, unopened and unused, within 21 days of receiving your product and within 7 days of contacting us, and a store credit will be issued to you once we have received the items and inspected them. The store credit can be used for online purchase only. Please be advise that proof of purchase must be provided.

 

*Shipping costs will not be refunded by Daay & Co Australia.

 

We recommend that you return items using a trackable postage method. Daay & Co will not be held liable for parcels lost in transit.

 

I have been sent the wrong item.

• If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email it to info@daay.com.au and we will guide you through the returns process. Email us within 7 days of receiving your order.

 

What is the policy for returning items purchased in store?

• Products purchased through a stockist may be returned us by contacting info@daay.com.au. We strongly recommend you keep your receipt.

 

What if I enter the wrong delivery address or order details/products?

• In the event you have incorrectly entered information please reach out info@daay.com.au to update information or cancel an order. As all orders and shipping labels are automated we can not guarantee that our online orders team will be able to intercept the order prior to it being dispatched.

 

Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

 

Daay & Co Australia will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.

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